£69 & up—Central Liverpool stay close to waterfront (2024)

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Josephine

7 Feb, 2024 - Newton Abbot, UK

Up to 42% off

£69 / night

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Ratings & reviews reflect verified member feedback for Mercure Liverpool Atlantic Tower Hotel over the past 15 months.

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Enjoyed Most

Great for a city centre break

Enjoyed Most

Fantastic view. Lovely room. Really great location for cruise port

Enjoyed Most

Bright & airy bedroom. Adequate lighting in the entrance and bedside lamps, but there was no central light which made it difficult to see after dark, especially when searching for items in our suitcases.

Other Comments

Only complaint. resrunt for evening meal was closed owing to coach parry???

Enjoyed Most

Overall a pleasant experience at this hotel but what let it down was the breakfast.The food was pretty average and the selection from the cold buffet was varied. However the cooked breakfast was extremely disappointing mainly due to their not being any mushrooms or black pudding and what was on offer was cold. If you wanted an egg that wasn’t scrambled I was told to ask one of the waiting staff. This seemed a ridiculous arrangement as all the staff were busy. I managed to ask a staff member for a fried egg, this duly arrived 10 minutes later swilling in olive oil after I had finished my breakfast. Breakfast was served until 9.30am, we got there at 9.10am. This hotel needs to improve how they serve their breakfasts.

Enjoyed Most

Excellent

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Bar prices very expensive......I was shocked to be billed £21.40 for a bottle of flavoured cider and a glass of white wine

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breakfast system poor but food ok

Enjoyed Most

Rooms are dated and need improvement. Breakfast service was poor although cooked food was good once we got it. Location was perfect for all sightseeing.

Enjoyed Most

Really pleasant hotel. Great location.

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Breakfast has greatly improved since our visit last year.The glass of Prosecco on the offer did not materialise. Too late to investigate. Apart from that, great visit.

Enjoyed Most

Great position opposite the Liver Building. Short walk into shops, bars and tourist attractions. Lovely staff throughout the hotel from checkin to cleaning staff.

Enjoyed Most

Great location and view of liver building and river

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Staff were very friendly and helpful

Enjoyed Most

Location

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The room was tired and not very clean. Fixtures hanging off, fridge showing wires. Mouldy coffee machine and sink.

Enjoyed Most

Very friendly helpful staff particularly at breakfast

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Loved the bar terrace

Enjoyed Most

Great hotel and staff

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Martin on check in was great.

Enjoyed Most

Enjoyed everything which this hotel has to offer. Great buffet breakfasts, really comfortable and spacious room and very convenient location. The hotel staff are so friendly and helpful too. All in all, a fantastic Travelzoo deal. Thank you!

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Beautiful hotel including the Vue bar and garden terrace.

Enjoyed Most

Third time we have booked this hotel through Travel Zoo and will do again when it comes back on. Position near to centre and a five minute walk to Albert Dock with its own car park a 2 minute walk away perfect

Enjoyed Most

My Partner and I stayed at the Hotel with two friends. The location was brilliant. We welcomed by a charming young man and registration was smooth and speedy, the staff very friendly and helpful and the complimentary drink was a nice touch, we enjoyed it on the balcony adjacent the bar. We had a wonder room with lovely clean sheets. The problem was the breakfast, the hotel cut corners by buying cheap bread and cereal and the dishes for the cooked breakfast were small and items were not replaced immediately when they ran out, the staff in the dining room were brilliant and tried their best to help things run smoothly. I think Management need to look at this and be present during service.

Enjoyed Most

Stayed on a Travelzoo deal which was excellent value. We had an amazing room directly overlooking the Liver building and waterfront. Extremely clean and well appointed. Huge bed and very comfortable.

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We would like to commend the staff. Everyone we dealt with were extremely friendly and took time to chat. Shout out to Graham in the restaurant who was exceptional and even gave us a potted history of the church next door. We were told that if there was anything at breakfast that wasn't available to let them know and they would have the chef make it. One small point, there was no information sheet in the room. We had no idea what time breakfast was or even where the restaurant was. There were no signs anywhere. I think an information pack should be included in the room explaining the hotels facilities.

Enjoyed Most

My wife and I stayed at the Mercure in 2021. Our room was lovely with a panaramic view of the Mersey River and the Liver Building. The location is perfect for transport and close enough to walk to the shopping mall and bus station.

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The staff were very friendly and the buffet breakfast was very good

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Tripadvisor deal for three nights with breakfast. First treat to be given a priviledge room on the seventh floor overlooking the Mersey and the Liver building. The room is a bit dated but still very nice. The breakfast was good, a bit frantic at times but staff were great in trying their best. No complaints at all.

Enjoyed Most

Great room in an hotel in a really convenient location for the city centre and docks. Excellent staff service, in particular from James on reception and Leandra who helped with serving breakfast.

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Good professional, helpful staff. Good size clean room with great view and everything we needed. Very comfortable bed. Breakfast fine, good selection, excellent pastries. All in all a very good choice.

Enjoyed Most

Fantastic hotel in a great location. Amazing views of the Liver building and Mersey. Buffet breakfast. Small car park off site for a fee. Good wifi.

Enjoyed Most

Bar staff very nice.

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The Buffet Breakfast could be better.

Enjoyed Most

The hotel overlooks the Mersey & the Liver building, close to all tourist sites, the staff and food was good. The hotel exterior and rooms are a bit sad however the price we paid including breakfast was good value.

Enjoyed Most

Very easy check in... lovely large, light room with fantastic views of the mersey and lpool skylineExcellent breakfast..

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Excellent value for money apart from high bar prices..(£9 for glass of house white ??!!)

Enjoyed Most

Love this hotel as its position is perfect. Some of the rooms are looking a bit tired but they’re clean and perfectly acceptable. Breakfast is as expected for the room price. All the staff are friendly and very helpful when needed. Will be returning as soon as we can.

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Our room had a very high sided bath with a shower over it. It would not have been suitable for anyone with any mobility issues. Would be worth checking with the hotel before booking if there are shower only rooms available.

Enjoyed Most

Excellent value for the money and a very convenient location

Enjoyed Most

Lovely stay, great location, good breakfast. Top room.

Enjoyed Most

Thoroughly enjoyed our stay. Room with a view very well serviced throughout our stay. Food excellent at breakfast. Location couldn't be better - right opposite the Royal liver Building

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Thoroughly recommend.

Enjoyed Most

We were welcomed in a very friendly way at the front desk. Hotel room staff were very friendly and helpful when required. We had a splendid room on the 10th floor overlooking the Mersey. Couldn't have been better. The room itself was in perfect codition with the largest and most comfortable bed we have ever slept in!

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Beautifully placed within a very short walk to the riverside and all the various buildings bars and cafes very close by. Good car parking as well.

Enjoyed Most

From check-in (with the very helpful Kieran) to check-out, I was very happy with my stay at the Mercure. Staff were friendly and helpful. We had a great superior room on the 10th floor with fantastic views of The Royal Liver Building and Mersey. The room was clean, spacious, and had everything that we needed. The hotel is in a great location - walking distance to the docks, concert arena, shops, and bars and restaurants. Breakfast was included as part of the Travelzoo offer and was perfectly fine. I would happily stay here again (offer or no offer) and would not hesitate in recommending. Thank you for a lovely stay.

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Thank you for a great stay!

Enjoyed Most

Easy check in and given a marvellous and very generously sized room.

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Only downside was the poor quality of the food at breakfast everything else was top notch.

Enjoyed Most

Pleasant and professional staff. Very helpfulGreat location. Hotel a little 'tired' in places' but this is refelcted in the priceBreakfast good but not great (adequate for the price)

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Breakfast options not as good as previous visits and also luke warm at best !

Enjoyed Most

Easy to find the hotel and to arrange parking. We used the NCP Capital one just around the corner but there is also hotel parking. The only negative aspect of the whole trip was the first receptionist we met who really had a couldn’t care less attitude and even though it was 5pm when we arrived wanted to make us wait for a specific room to be ready. Luckily she was overruled by a much friendlier and more helpful colleague and we were given a lovely Privilege room with an amazing panoramic view of the waterfront and the Liver building. All other staff we met shared the same positive friendly manner as the second receptionist and couldn’t have been more helpful. Huge comfy bed and nice breakfast. This was a great value trip and Liverpool is amazing for a weekend break.

Enjoyed Most

Great location, pleasant staff, good value for money.

Enjoyed Most

Very good. Lovely location. Greatvstaff. Nice breakfast.

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went for my husbands birthday, and the location is spot on for walking about and seeing the attractions, great size rooms and lovely staff

Enjoyed Most

Everything good as in previous visits

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Great position

Enjoyed Most

Easy friendly check in, lovely room, complimentary drink in the bar (excellent service from Sophia despite being very busy), fairly standard breakfast with stunning views of the Liver Buildings and the River Mersey

Enjoyed Most

This is our second stay at the Atlantic Tower. It is in an ideal location on the waterfront and opposite the beautiful Liver buildings. If the offer comes back I'm sure will return

Enjoyed Most

Absolutely spot on - every member of staff was friendly and helpful.

Enjoyed Most

Noise from connecting room

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Breakfast was good...can request poached/fried eggs

Enjoyed Most

Friendly staff; comfortable bed and terrific views of the Liver Building and waterfront.

Enjoyed Most

Helpful and efficient service especially James on reception who upgraded our room

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I would go back but I dont like dogs.

Enjoyed Most

Excellent as always

Enjoyed Most

Very good

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Outside could do with TLC

Enjoyed Most

Superior room with fantastic view. Love the relaxing bar area and the outside patio with deckchairs and tables .Comfortable bed. Room clean. Lifts very prompt. Restaurant enhanced by the magnificent views

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Nico on reception was extremely helpful and pleasant. All staff were helpful and pleasant.

Enjoyed Most

Very friendly and accommodating staff and a great location

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We came up for the Queen Anne naming ceremony and the hotel & viewing balcony were in a great location for this

Enjoyed Most

fabulous location, clean with friendly staff, fantastic privilege rooms with good views, great outside terrace for drinks.

Enjoyed Most

great hotel. Good breakfast, helpful staff. Good standard of cleanliness.

Enjoyed Most

Great location and great room. Staff very efficient. Great parking in city centre

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Have already recommended to friends

Enjoyed Most

A really nice stay. Will visit again

Enjoyed Most

Had great time

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Superb location

Enjoyed Most

Once again a fabulous over night stay .. would have stayed longer but work commitments took over !! We will be back .. Leah on reception was fantastic so helpful and friendly

Enjoyed Most

Lovely room, nice bar area overlooking the Liver Building, great location. Breakfast a bit disappointing. Not much food or choice.

Enjoyed Most

Everything was just perfect re the hotel, staff, location, service etc..

Enjoyed Most

Great location. Staff pleasant, room excellent, fab views

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Would definitely recommend for the great location and value for money

Enjoyed Most

The decor was stylish, except for the plastic plants in the bar area, and the location is excellent. The room was spacious and beds comfy.

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We artived 30 minutes early but they wouldn't let us check in without joining some sort of club which with the staff members limited English would have taken 30 minutes to fill the firm in anyway. The breakfast was awful. They had cleared the buffet away by 9.30 despite breakfast running until 10am. They said they would cook guests food to order but mine was definitely just the old buffet stuff warmed up. We went out and ate elsewhere on the second morning despite the pre paid offer. Also there was no information about hotel services or the local area in the hotel and no phone in the room. None of the windows opened so the atmosphere was very dry and artificial.

Enjoyed Most

Great location, very helpful and friendly staff and excellent value for money.

Enjoyed Most

Location

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Had to move rooms as the bath drain was blocked. The people next door kept trying to get through the inter leading into our bedroom.

Enjoyed Most

Great value for money in great location

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Excellent friendly staff

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No cups in room, reception said would get them. They did not. Requested an extra towel, towel came, but took other away . Still only one tiwell

Enjoyed Most

We were all so impressed with the reception staff , our stunnng room with a huge window overlooking the mersey and the Liver building .The buffet breakfast was excellent and the waiting staff so friendly and helpful .The location was perfect and we parked in NCP carpark a few min walk for 3 nights and walked everywhere.

Other Comments

Must also mention thecleanliness in the hotel it was also good. The Bar on 2 nd floor had brilliant view but unfortunately the drinks were exceedingly expensive.

Enjoyed Most

Staff on reception and breakfast very friendly.

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Our kettle was not up to date PAT tested and caused a spark and bang when we turned it on in the morning so much so it tripped the switch and the electricity went out so it wasn’t a very relaxing morning having the guy come in twice to fix it! It was really dangerous and could have caused a serious accident if we were closer to it!

Enjoyed Most

We.had a great stay. Receptionist was efficient friendly and welcoming.

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We had a great view from our room. The room was warm, bedding was spotless and the beds comfortable. Breakfast was delicious and all the staff were friendly and helpful. We truly had a great Scouse experience.

Enjoyed Most

Superior double - value deal through Travelzoo offer. Good size room with comfy bed. Noisy AC in room - had to turn it off most of the night.Fridge was warm - needs ventilation in the cupboard Great views of harbour and Liver building but windows dirty on outside with condensation in between. Bathroom a bit tight but well equipped. Liked the toiletries provided - even had hair conditioner. Breakfast was ok. Location ok but not that central and far from bus/train station. A mixed bag but not worth the full price.

Enjoyed Most

Great location and very comfortable room. Ideal for the city centre .

Enjoyed Most

Hotel was ideally situated and clean, breakfast was a bit chaotic obviously a shortage of staff

Enjoyed Most

Attractive building, well run hotel, helpful staff, good breakfast, ideally placed for Liverpool's most iconic attractions.

Enjoyed Most

Lovely room. Helpful staff. Perfect location.

Enjoyed Most

One night stay to go to an event at The Bank Arena. Great location, couldn’t have been better. Easy walk to Albert Dock, bars and restaurants and the Arena from the hotel. Also handy for the train station.Reception and staff in general were very friendly and helpful and we had a lovely room (914) with great views over the Mersey and The Liver Building. The room was spotlessly clean and there was plenty of choice at the buffet breakfast. Inly a small point but warm plates would have been nice as the food itself wasn’t very hot. All in all a great night away and would be happy to recommend and return there.

Enjoyed Most

This is a wonderful hotel, location is perfect, all staff are excellent & we love the rooms!

Other Comments

The breakfast is amazing, Travelzoo this is an excellent offer, we have used it twice please keep it coming!

Enjoyed Most

Perfect location. Staff very helpful and friendly

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Would recommend and return anytime

Enjoyed Most

Very easy to check in. Good location for main attractions.

Enjoyed Most

Welcoming, well placed for attractions. Breakfast satisfactory, but they dont cope well with the coach bookings. Bar satisfactory but a bit unwelcoming, startling.

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You need to better manage your coach bookings, particularly when they arrive at breakfast on-bloc because thetare off on day trips. Food runs out very quickly and due to your small serving dishes it means choice disappears. On 2 days we learnt quickly but food starts becoming scarce are 8.50ish despite breakfasts advertise for an hour or more. We managed, but one morning was particularly poor

Enjoyed Most

We had a Privilege room overlooking the river Mersey and Liver building. It was very clean and comfortable with every need catered for. Breakfast was excellent. Thank you.

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Really enjoyed our stay at Mercure Liverpool Atlantic Tower Hotel.

Enjoyed Most

Lovely hotel. Great location.

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A shame the don’t have a restaurant for evening meals

Enjoyed Most

As we booked in we were upgraded to a suite on the 12th floor - such a treat!The location is unbeatable, the views of the river are breathtaking and the beds very comfortable. Highly recommended - an ideal base for exploring Liverpool

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The staff at all levels are friendly and accommodating

Enjoyed Most

The hotel has its own car park, but the explanation of where it is, is nor particularly clear. Our bathroom had no hot water both mornings we were there. We were given a key to access the room next door, although this did not work on the second morning. The food at the buffet breakfast was not very hot. The windows of our room were rather dirty.The location of the hotel is excellent, and all the staff were very helpful. The room was quiet, with an excellent view (despite the dirty windows!) and the bed comfortable. With the above reservations, I would recommend this hotel.

Enjoyed Most

Friendly staff. Lovely room. Very clean overall. Breakfast yummy, plenty of choice for everyone.

Enjoyed Most

Great location for visiting the docks and The Beatles Story, Cavern club etc

Enjoyed Most

Hotel was fine, staff lovely if a little overloaded in some cases. The hotel is a little tired. We were advised when checking in that the restaurant was only opening for breakfast - a tad disappointing. We had to change meet up with friends plan

Enjoyed Most

Good location. Great views to Liver Building and The Mersey. Friendly and helpful staff. Well kept reception/restaurant and bar. Good breakfast selection in light and airy restaurant overlooking view as stated above. Rooms rather small and bed mattress ultra firm and unforgiving on back. Requested and was provided with mattress topper which helped a little. Front desk customer phone for taxis which arrive promptly.

Enjoyed Most

Perfect location . Lovely clean room overlooking the sea . Air conditioning a bonus . Lovely helpful staff . Great breakfast with plenty of choice . Can’t wait to return

Enjoyed Most

Staff helpful & friendly. Lovely room overlooking the Mersey. Clean & good facilities. Breakfast very good with plenty of choice. Very good location.

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Thank you for a very good visit to your hotel.

Enjoyed Most

Once again we were greeted by friendly, helpful staff. Our room was excellent. Large, lovely view across the river. Breakfast was a good mixture of cold and hot food again with friendly staff. Position of the hotel is on the waterfront with easy access to Albert Dock and surrounded by great restaurants.

Enjoyed Most

Rooms are large, clean and with great views over the river. Breakfast was great with a good choice of food.

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Very friendly staff.

Enjoyed Most

Wonderful position overlooking the Mersey with panoramic views. Good breakfast very friendly people.

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The only downside was lack of storage space in the room, no drawers so a bit difficult if staying for a week.

Enjoyed Most

This hotel was perfect for a one night stopover for us. They have a payable carpark within a short walk from the hotel. The staff were friendly and efficient. Our room was on the tenth floor and was comfortable and well equipped. The only slight niggle is the lack of overheard lighting, but was not a major problem. The buffet breakfast was good. The hotel was well located for us. Would use this hotel again if going to Liverpool.

Enjoyed Most

Excellent breakfast and service

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Very enjoyable stay

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Never been to Liverpool before & it was fab. Mercure hotels are the best. Highly recommend them.

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Everything is generally decent

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Outstanding value. Location, room and breakfast excellent

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Booked for my daughter and son-in-law for their wedding anniversary, both said really nice, staff very friendly and helpful. Room was lovely with views watching boats come in. In fact my son-in -law said hotel was ‘mega’ very high praise from him. The food was plentiful and good also.

Enjoyed Most

Rooms in desperate need of TLC, with complete condensation masking the view, stained carpets, black mould patches, cracked sink and front fins missing off the air conditioning unit.It’s such a shame as it could be a fabulous hotel.

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Staff very welcoming and friendly and quick to resolve issues. Breakfast can be a bit hectic at time, with them running out of food, cups, cutlery etc Slow to clear tables.

Enjoyed Most

Fabulous location so easy to walk to all the attractions.

Enjoyed Most

Great value hotel with amazing views (assuming your room faces the right direction).

Enjoyed Most

Bed was comfortable

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Breakfast was cold , poor buffet choice, the bread on offer was cheap and soggy

Enjoyed Most

We had a lovely room on the 9th floor with a view over the Mersey. Staff were very friendly. Would definitely go back again

Enjoyed Most

Rooms fab, position of hotel is central for all attractions. Breakfast is super with fantastic views from the restaurant and staff always super friendly and efficient

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A good size bedroom, that was clean and minimalist. The bathroom was small and compact, with the shower over the bath. It was a high step to get into the bath which was hazardous getting out because of the wet floor of the bath. The bath was narrow and manoeuvring to get showered was awkward. Staff were friendly and the buffet breakfast was as you would expect. The hotel is close to the Pier Head and a short walk to the Albert Dock. Overall it was value for money

Enjoyed Most

A great two night stay in a lovely superior room overlooking the Liver building and the river.The staff were very friendly and efficient and the breakfast experience was good.

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Good except the room smelt of smoke despite being non smoking

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Enjoyed our stay at this hotel. Could definitely do with a makeover, very tired. Staff were excellent, special shout out leeandra who worked really hard and stayed pleasant throughout.

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Relaxing

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Breakfast was a bit of a fuss needed more staff

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Fantastic

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We love it here been few times n will be going back soon !!

Enjoyed Most

Good location and view. A bit lacking in basic information about facilities in the hotel.

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There were not enough staff. The breakfast was good but chaotic and the staff were overwhelmed. The room was fine but very tired and the toilet seat was broken

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the hotel is in a very good location, but one of our party had one chair in their room and when requesting an additional chair the response was *we don't have any* so they had to sit on the bed

Enjoyed Most

We always enjoy our stays at the Mercure Atlantic, All the staff from the reception to the cleaners are very nice, very friendly and most important, very helpful. The rooms are very nice, we've been fortunate always having one that overlooks the Liver Buildings and the Mersey. They are clean and funtional with everything you need for a comfy stay. We didnt eat in in the evening, but the buffet stye breakfast is first rate, whether you want a full cooked or just cereal & fruit, theres an excellent choice on offer. We will be back.

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Great location. The hotel is perfectly placed for whatever your stay is going to encompass. Its right on the side of the Mersey, it is a short walk into the City centre, the Liverpool Echo Arena is a short walk away along with all the Beatles stuff right on your doorstep. There is a dedicated carpark, £10 per night, which is just around the corner, but it is busy as it is open to the public as well, but there is also an NPC also just around the corner so theres plenty of parking.

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I went with my wife as a birthday treat.She had phoned to up grade the room to a privilege room as a treat.The room was super with views over the river.Thankyou to the staff who made it happen

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Excellent all of it

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It was fine don't know what people find to moan about room was good and clean free tea coffee water pepsi etc some free flip flip things for dogs to play with overall pretty awesome

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Tis quite nice lifts are made of wood

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Went to a show and decided to book a room and stay overnight. Great location to explore the amazing history of Liverpool and a great city to visit, and with a travel zoo deal it was an absolute bargain too!

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Came for a night at theatre, so ideal and absolute bargin

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Drinks outside of offer were very expensive

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Lovely friendly staff. Good breakfast. Brilliant location.

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Staff welcoming and helpful - easy book in, got drinks vouchers straight away

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Breakfast staff and bar staff helpful and pleasant.

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Great location breakfast a little unpredictable

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Public areas a bit tired but overall good value

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Hotel slightly tired, needs updating. We had a prestige room which was comfortable and clean. Breakfast was satisfactory but would prefer other bread choices instead of just sliced bread. Staff were very friendly and helpful.

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I booked this for a great niece and her partner. They tell me they had a wonderful time. Staff, room , view all excellent. Thank you for putting them in a ‘room with a view’.

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Great location and view was exceptional. When I called in at the hotel to check my booking had been recorded the receptionist was friendly, efficient and had a warm smile. A big thank you for that.

Enjoyed Most

Staff very friendly and helpful, especially Abdhul and Kirsty in dining roim

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Found the hotel looking a bit tired and shabby. 1 toilet in reception area broken so used disabled toilet which was filthy and flush handle fell out of housing when used. 2 old blood stains on mattress topper. Bedroom windows needed cleaning.

Enjoyed Most

We had a great value stay just across from the port where our cruise ship left from. The room on the 10th floor had a great view of both the Liver Building and the river spoilt only by the poor visibility caused by blown and dirty outer glazed windows. The breakfast buffet service was slow seemingly due to lack of staff. We were not given the voucher for the Prosecco which was included in the deal - apparently this should have been given to us on check in.

Enjoyed Most

Nice clean hotel, breakfast was nice and fresh. Hotel was very well situated for the sights of Liverpool.

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The room facilities were not replenished and the bed was not made up properly. The breakfast food and crockery frequently ran out.

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The room was big and light with a good view overlooking the Mersey and Liver building.

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The room facilities not replenished and the bed not made up properly. Breakfast was disorganised with food and crockery frequently running out.

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When we arrived for our two night stay the young lady in reception advised she only had a one night booking. My confirmation said two but when I checked my banking app I had only been charged for one, it wasn’t a problem for us to pay for the second night but if someone had budgeted funds for their trip it might be an issue. It is a stunning (if a little tired in places) and imposing hotel in a beautiful city, we would have no hesitation in returning during future trips south. We had a lovely room (1014) overlooking the Liver building the Nespresso machine and the shower screen both leaked but these have been notified and I have no doubt, rectified by now. The staff were without doubt amongst the friendliest we have experienced, especially those in the dining room!

Enjoyed Most

We enjoyed our stay very much. The location, so near the sea front, was perfect for what we wanted to do.

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We felt that there should have been more reception staff at times. There was a long queue at check-in, and quite a wait to check out as the receptionist was busy for some time with one guest. I think someone should be available to help out as and when necessary. Staff were very pleasant and polite though..

Enjoyed Most

Friendly helpful staff, Wonderful large room with great views, Good food and plenty of it and value for money it certainly is!... We would definitely return to the Mercure Liverpool Atlantic Tower Hotel...

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Lovely room great breakfast and brilliant staff

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Really central for everything

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Wonderful hotel in great location

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Lovely staff

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Room very tired. No drinks as included in offer. Reception staff miserable.

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This hotel is great for getting around in Liverpool. Close to the river and the hop on and off buses, also close to great restaurants and ideal for sight seeing.

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Nice hotel staff friendly and helpful breakfast excellent.Near to Liverpool 1

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Lovely positioned Hotel and we were given a Privilege room which was larger and had beautiful views of the Liver Building. Can't wait for the opportunity to make a return visit as there is still so much to see and do.

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Lovely reception staff who took care of our luggage until we parked the car

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Went on a Travel Zoo offer with my best friend been before.Absolutely brilliant in every way we will be back.

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Great hotel and brilliant staff. Excellent location.

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When reading some reviews we were quite hesitant but wow it was amazing , lovely young barman who was so friendly, our room was gorgeous 1007 , breakfast hot and varied with lovely friendly staff, have stayed in Liverpool on numerous occasions in many hotels and this was the best, only thing £14 to park a car in the hotels car park which I think should be free

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Glorious view of the river and the Liver Building was spoiled (slightly) by external double glazing in the room which had failed/misted up.

Enjoyed Most

Hotel was in a great location. Unfortunately, it is very tired and no longer a 4 star quality. The room was very small. The decor was tired. The view would have been amazing from the windows, but they were so dirty and misty you couldn't see through them. There were clean sealed double glazed windows on the room side . But the outer windows (on the inside) were the problem. Also the sealed gap between the windows were very mouldy. I know this would not be a problem as the inner units were sealed but it doesn't look very good when you look at the windows from the inside. Unfortunately, they didn't have enough staff on the first day for breakfast. Lots of uncleaned tables and the food took time to be replaced. So lots of queues and unhappy guests, who had to clear a table of dirty dishes before they could sit down. But the breakfast food was nice and a lot of choice for the cereals and fruit. The house keeping staff were very helpful, as we asked for extra milk and hand towel.

Enjoyed Most

Great breakfast, really enjoyed. Room, good lighting, good shower, comfortable bed. Three lifts which worked well and fast. Just loved Liverpool.

Enjoyed Most

A good friendly atmosphere.

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Unfortunately the rooms are dated and show some work improvement.

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One room was great. One room we had to ask to be changed due to mouldy / damp smell. Was well dealt with and no complaints with revised room

Enjoyed Most

The staff in dinning room are very helpful . And breakfast was very nice

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I had purchased a superior room which should come with slippers. Dressing robs and on higher floor .The room I got had none of the above I did ask on checking in for a room with a view if at all possible and as the hotel was half empty this should not have been a problem, I was given a room at the back of the hotel completely overlooked by an office building so I could not even open the curtains never mind getting a view.

Enjoyed Most

Midweek break

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Compared to our last stay we found the standard of service to have declined. In addition the privileges of a Superior Room booking were missing for some members of our party and had to be chased down with reception. In all an old and tiring hotel but still worth a visit. The question we asked ourselves though based upon our latest experience was “ for how much longer though “

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No problems.....all excellent. Amazing value.

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Location is perfect, room was very nice (apart from windows) and breakfast is very good

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Check in was 3pm. We eventually got our room at 4.35pm. We were offered a free drink as compensation - couldn’t choose - small house wine or nothing, served in dirty glasses that we had to return, at a filthy table I had to clean myself with wet wipes. Nice room with very good view but couldn’t see three quarters of it as windows were very badly condensed so could only see out of one pane.

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We went with our friends and we all enjoyed our time there and will definitely visit again.

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We couldn’t fault our stay.

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Perfectly located for the Albert Dock. Disabled parking and access. Room was spacious. Breakfast was lovely.

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We came here last year and were very impressed with everything so wanted to come back on our next trip to Liverpool. Staff were very friendly. We’ll definitely be back.

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We love the hotel and the location xx

Other Comments

We are return travellers to this hotel always on the travelzoo deal so keep the deal going xx

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Staff were amazinglocationThe fact they changed booking to family room without any problems

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can I just say I wanted to put what I liked about the hotel first as the staff were amazing and could not do enough to help, that is easily the most important thing. The room was very cramped and dated especially for a family, but much appreciated the fact that we were upgraded at request without extra charge. We were placed next to young adults who were there rightly so to have a good time, this did not go well with family rooms when quietness is needed post 11pm, although the staff tried their very best to resolve the issue unfortunately it is what it is and all of us had very little sleep the next day. On arrival at the hotel we could not check in at 2pm and were told we would have to wait until 3pm as there was a hold on the room, so we had to leave all out luggage downstairs and try to check in at 3pm but were still unable to, which was very annoying as people who were arriving without rooms booked, were going straight up to their rooms, we had booked a few weeks previous, so disappointing our rooms were not sorted efficiently, the check in staff were very apologetic though. We ended up going out for food and then coming back at 5pm to get our luggage and room cards.Breakfast for vegan/vegetarian guest very disappointing, there were no sausages, no yoghurts, even for people who have dairy, as they had run out, poor selection of fruits etc. I did not specify vegan on booking as most places do have vegan breakfast foods usually, so lesson learnt for me.It was an amazing deal price for the location, but I have got to say not up to usual Travelzoo standards as these are usually so high, I have never had to complain before about anything as the deals are always 10/10 just sadly not on this occasion

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Enjoyable good Breakfast service

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Excellent staff all round

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Great staff very helpful and obliging

Enjoyed Most

The hotel room was clean

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We arrived at 3.30pm and the room was not ready. Also the breakfast was scaled down

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Friendly and efficient staff at reception ,in bar and in the breakfast room , excellent position near waterfront, bar area had superb views, main restaurant not open apart from breakfast so can’t comment on evening meal though bar meal was fine. Breakfast was very good ( food replenished quickly but in sensible amounts so not left out too long ) and a good variety of food. Can’t comment on standard rooms though we had booked for superior but we were upgraded to suites which was such an amazing treat as myself and my friend were both celebrating our birthdays . Couldn’t have been better timing. Thank you so mucb!

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Very enjoyable 2 nights stay, hotel good location. Staff friendly and helpful

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Breakfast hot and cold options very good

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All very good and excellent value. Friendly reception staff. Spacious room with good facilities and very good breakfast included.

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Our room was on the tenth floor with a fantastic (potential) view over the Mersey and Liver building unfortunately badly obscured by bad condensation between the windows and secondary glazing. There was also considerable black mould between the glazing and secondary glazing which was quite unpleasant! Our friends were in the same location a floor below where this wasn't a problem at all. Maintenance must be difficult and expensive at such a height but it does need rectifying to allows an 'proper' view of such an iconic area.

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The breakfast was very poor.

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Overall we loved the hotel, great location and fabulous staff. For us the only downside was the breakfast which was cold on 2 out of the 3 days, but it hasn't put us off returning to the Mercure

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Great service from staff.

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Always a lovely welcome , we were over joyed with our upgrade to a suite. fabulous breakfast

Enjoyed Most

The ROOM LOCATION

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As seems to be the norm with hotels at the moment, there is a lack of staff. So obviously the service provided is below the standard expected , yet hotels still charge the same fees when in all honesty they know that they cannot provide the service expected. This is no reflection on the staff that they do have , they are trying their best. For example , we were a group of 4 and when we came down for breakfast at approx 9 am. There was not one table available, apart from the tables in use the remaining tables had not been cleared or cleaned ready for the next guests.

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Great value for money,excellent breakfast

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Lovely hotel with views overlooking the river and a lovely rooftop bar.

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The superior room was clean, comfortable, spacious and had a large window not quite overlooking the Mersey, but interesting.The restaurant was more a bar with a limited menu but a good view. I didn't rate the mushroom risotto which, when asked, came with grated cheddar cheese.The breakfast was what you would expect from a 3 star hotel.The staff were very friendly and helpful, the reception staff having the common sense to pull a colleague from the back to reduce the Check-in queue.

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It was value for money with the Travelzoo offer.

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The hotel was clean with good facilities in an excellent location.The room was clean & comfortable but there was an issue with the heating system in that the room was cold & would n't warm up with the controls. We reported this on the first morning but this wasn't rectified until the evening after a further report to reception. A heater was brought to the room while the heating system was being sorted.

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Hotel is in a great location for all attractions and shopping . We loved the rooms view .

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The Mercure Liverpool is in a good location. The hotel is a little tired in places and the bed was very lumpy and uncomfortable. They are obviously short of staff to service rooms so could not get into our room on time but this was dealt with ver well by the desk staff with giving bar vouchers and allowing a later checkout. Our bags were also looked after so we could walk around the dock and come back when our room was ready. Due to location, good breakfast and friendly staff this is very good value for money and would stay again.

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Ideal location for accessing the Dock areas and Liverpool 1

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Good Value, food excellent

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Large room with great view of the river and the Liver Buildings. Brilliant location, comfortable bed, friendly staff. Blue badge parking at the front door. Hit breakfast cooked to order, cold buffet. Excellent value for money

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All the staff we came into contact with were friendly and welcoming - thank you!

Enjoyed Most

Everything spot on.

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Great hotel in a great location.

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Very good

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Excellent

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great location, excellent breakfast, staff very helpful especially Leandar who works in the breakfast room.

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Close to everything in Liverpool.

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Great location. Nice room. Breakfast plentiful and Staff all very nice.

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We had a lovely time at the Mercure Atlantic tower hotel. The room was large, though the bathroom was on the small side. the breakfast the next morning was lovely and hot. We will definitely go back.

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The hotel is ideally situated on the front across from the Liver buildings, a 20 minute walk from the main railway station and a 10 minute walk to the shops and bars.

Enjoyed Most

Very central, close to all the attractions and town centre. Lovely breakfast and helpful staff

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Fabulous hotel, friendly staff good food

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Excellent stay

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Enjoyed are stay, breakfast was very nice and well worth the money. The bar was very very expensive, only had 1 drink but would never go back, probably that was the reason no else was there.

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For what I paid it's was worth it,if I paid more I would have had more complaints, but for the money, ok

Enjoyed Most

Receptionist on arrival very good. Helpful and allowed earlier entry to room.

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Hotel needs a little updating breakfast was good.

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For the money we paid the hotel was exceptional value and situated with easy access to the docks and centre. Our rooms were spacious and overlooking the Mersey and breakfast had a very good choice.

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It’s very tired and needs updating

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Great location. Although the hotel was a trifle tired in places it did not spoil our enjoyment of the stay. Nice comfortable room with a great view of the Mersey.

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Friendly helpful staff great value for money

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Great checking staff

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Great deal from travelzoo had a brilliant room overlooking liver building. Breakfast was good but don't be frightened to ask for mushrooms and poached or fried eggs if they aren't on display

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No hand soap / liquid to wash hands by toilet only body wash in shower cubicle that wasn’t easily accessible if not having a shower

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Lovely hotel receptionist Katie very helpful and made us feel very welcome.room lovely fab views will go back.

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Clean friendly staff,superb location.

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Comfortable room , friendly staff, great location.

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Good

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Fantastic view from the room, good breakfast nice hot shower and quiet room. The hotel is a little dated, and attention to detail is needed on cleaning, but overall for what we paid it was good value for money.

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Room had brilliant view but spoiled by condensation on inside of double glazingBreakfast not the best, toaster did not work, order delivered was wrong, eggs were over cooked despite requesting otherwise.Position of shampoo etc in shower too high, difficult for wife who is just under 5 feet tall could not reach them.

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No hassle stay Handy to town centre

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Everybody was so helpful and kind and the breakfast was super

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Lovely breakfast, although were waiting for various items to be re filled

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Staff very polite and welcoming, rooms clean and comfortable.

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Very covienient locations

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Very good although lighting in my room 515 could have been better for my wife to put makeup on, hotel could have a make over looking a little tired

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Third time we’ve been there excellent location and value for money

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We had a wonderful view across the river Mersey which really made our our room special

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Great location

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Great location. Clean. Good breakfast. One of lifts not working. Rooms getting a bit tired.

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Excellent location, bedrooms were roomy with good views and breakfast was perfect.

Enjoyed Most

The view.

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Room decor was tired and quite scruffy with broken fixtures and fittings. View was amazing but no way to open windows for fresh air meant it was stale and smelly inside. The buffet breakfast was quite cheap and nasty, in terms of produce. I was kept awake between 1.30am and 4am by people in the adjacent room, and was exhausted yet had to work the next day.

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Excellent all round, only spoilt by one (!) hubcap being stolen off my car at the hotel carpark, security need tightening up

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Lovely staff. Made us feel at home.

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Great views from our room. Shame they were spoilt by the condensation in the double glazing void.

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Location was great as we visited M and s arena fab views of the liver building Building furnishings in parts felt a little dated.

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A really pleasant stay with a great room & fabulous view. Staff were all very friendly & helpful, especially Leonora at breakfast.

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Fabulous location

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Great location across from the Liver Building and close to the vibrant seafront area and many of Liverpool’s main attractions. Great value for money.

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Amazing views of the Liver Building and Liverpool Cathedral!

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Lighting in the bar is way too bright and could be much more ambient.

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This is my 4th visit, tremendous value for money Room had a lovely river view. Comfy beds. and great breakfast. Staff were very helpful.Will definitely be booking again.

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Check-in staff were excellent

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Heater in room was noisy. Ordered breakfast in the room which never came despite chasing it up with reception. Bar was cold and unwelcoming. I ordered porridge in the restaurant which was just a grey, unappetising stodge.

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Fantastic Privilege room, lovely staff at check in. Had a great time.

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Every single member of staff were very helpful, the room was great. Very nice breakfast…All was clean and tidy

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Exceeded our expectations

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Position of hotel good for walking along the waterfront. Room clean with good views, breakfast only so so.

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Nice stay. Great breakfast. Service in the bar was pretty slow.

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Staff all really friendly and helpful.

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Parking a bit pricey but excellent location and clean and roomy bedroom

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Excellent location for the waterfront museums and river trips. Lovely views. Lots of restaurants nearby.

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Enjoyed our stay but was spoilt by a drainage problem in the bathroom meaning we were unable to shower..As we were about to shower, there was a loud gurgling noise and the bath was flooded with dirty, smelly water! The water took along time to drain and left dirt in the bottom. We did report it at reception but as we were leaving that morning their apology wasn’t really much help.

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I’m sure this isn’t the first time this has occurred because the panel above the toilet appeared to have recently been removed.

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No prosecco !!

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Great location lovely room we had an upgraded room which was very spacious with a good view of the Liver building and the river . Nice bar with an outdoor seating area which would be lovely in the nicer weather. Staff helpful good breakfast

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Excellent

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Always enjoyable. The staff are so welcoming, helpful and very friendly. Nothing is too much and they appear very interested in what we are doing.

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Hotel was very clean and room clean with amazing view. 10 min walk to centre . Liver building and Albert dock were easy to get to great location

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Poor quality of breakfast choice had to ask for additional foods to be added to Buffett. Empty trays of food . Poor quality of food

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Hotel and bedroom desperately needs updating. Unable to see out of bedroom window due to extreme condensation on the inside and black mould. Had to wait for cooked breakfast to be available at 8.45am on our second day. Good location but lacking in atmosphere.

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Well positioned for a weekend break. Park the car at the hotel and walk/bus everywhere. Friendly and helpful staff. Gin bar was VERY expensive.

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excellent room with good facilities and very clean. good breakfast and staff very friendly .

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We were delighted to be upgraded to a suite

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Hotel is looking a little tired but fine for a short stay, Very good breakfast and all staff are very pleasant and helpful.

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Good spacious room, very clean and comfortable

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Very centrally located which made it easy to access all the places we were to explore

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Fantastic value for money, ideally located, excellent clean room and great breakfast

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buffet breakfast was nice with good variety.

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all staff are helpful

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Nice room with a great view.Good selection and choice available for breakfast. Glass of Prosecco in Bar was a bonus

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Excellent Experience could not fault it

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Would happily recommend it

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Fantastic, couldn’t fault, a single thing, Apsolutly perfect.

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It is perfect, slippers, dressing gowns, red hot water, tea and coffee, television, plenty of wardrobe space and draws, huge bed, breakfast, brilliant, couldn’t fault a single thing, This is our third visit, and we will go back again, and recommend it , to all, Thank you so much, Regards Ann,

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Great position, wonderful views to the Liver Building. Convenient for all places of interest.

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Really enjoyed our stay! We arrived early, but could get to our room, really appreciated that. The hotel could do with a bit of TLC, but it's nice enough as it is. Room was great, Travelzoo offer 10/10

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We had a fabulous room, good reception very helpful, good choice of breakfast

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Excellent room - had free upgrade to 10th floor room with a river view

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Great experience, lots to see and do in Liverpool. Staff in hotel very friendly and helpful.. in fact everyone from taxi drivers to shop assistants were also lovely. I will definitely be. Soon I hope.

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The breakfast was also great value and there was something for everyone. Thanks.

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Pleasantly surprised at quality of rooms and hotel overall. 24 hour NCP car parking behind hotel very convenient and reasonably priced. Breakfast offered good choice although a bit manic with several items missing initially due to busy time but soon rectified. No complaints.

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Fab location , staff excellent , room good Breakfast average , bar prices high

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Location, location, location!!!

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No

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Never received the booking

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The service and welcome was outstanding. The guy James on reception is an asset to you. Breakfast service & food were excellent.

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Location. Breakfast was good.

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The room was dirty and not the superior room, as per offer. I stayed here in October and the room was very different, hence I booked again.

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Great location nice staff amazing value we had room on 10 floor great breakfast free glass wine/ fizzy all for 69 pounds

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Parking nearby 14 pounds for 24 hours good restaurants nearby we went to gauchos just round the corner bit expensive but lovely meal in a great setting

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Great hotel if a little shabby. Helpful friendly staff and a nice breakfast. Will definitely recommend to friends.

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The hotel upgraded our room and gave us complimentary drinks as it was my wifes birthday.

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The only downside if any was the breakfast as you have to ask for mushrooms, fried eggs and the other items where only in small serving tins and quickly ran out. We asked for some items but by the time they came out we had eaten everything else so a plate of mushrooms on there own not ideal. This is not a deal breaker as we have booked to come back.

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Great stay at the mercure Atlantic Hotel Liverpool. Staff were great, room was large and nicely furnished, overlooking the River.Mersey. Breakfast was lovely too. Hotel was spotless. Fantastic locatio , just 5 mibs walk to albert dock and 10 mins to Liverpool One.Great price via Travel Zoo. Would definitely recommend and go back

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Only slight downside,pillows were rock hard.Also, it was a shame the windows outside weren't cleaner as it did spoil the view.

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Great location and rooms were clean and well equipped. Breakfast was plentiful and staff were very friendly and helpful.

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Value for money.

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Hotel was clean and comfortable

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Good location with limited parking

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Great hotel and amazing City!! Highly recommend both.

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My partner and I visited Liverpool for our first Valentines Day together and are so thankful to the hotel for making us so welcome and making our special time together the best. The views from our room were awesome and we can’t wait to book again. Thank you so much.

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Excellent room overlooking Liver Building and River.Staff warm and friendly.Large comfortable room clean and well maintained.Food excellent.

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Very satisfied with this hotel. Great value for money, fabulous location. Good buffet breakfast.

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We had a problem with the heating not working in our room but spoke to James the Duty Manager who sorted us out with a stand alone heater which did the job. The information for the hotel stated our room came with robes and slippers which weren’t there, but again James sorted this for us and nothing was too much trouble.

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very good

Other Comments

great view

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Had a lovely/pleasant stay at the hotel - Excellent value for money

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Staff very friendly and helpful.Gave us a room that had fantastic views of the Liver building and the Mersey river

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My family was given the best treatment and even the children enjoyed the experience staff was so friendly and helpful we asked for extra blankets and towels and wereceived them in minutes

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Location is perfect we are minutes from train station and shopping centre we would recommend

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Great location, helpful staff, huge room with good facilities and a great view .Excellent standard of cleanliness, great breakfast with an extensive choice.

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This was unbeatable value for money .

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Lovely hotel and staff

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Very easy to find hotel. In walking distance of attractions. Staff very friendly. A few maintenance & cleanliness issues

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Hotel is a little tired many aspects are good and up to 4 star standard but a lot are not , furniture a little shabby lots of scratches ,stains on carpet, paint chipped, only one lift working for a 200 bed hotel not good. Breakfast average. For the money didn’t expect much wasn’t disappointed, but it’s not 4 star more a 3 star.bed very comfortable and room clean. Well done housekeeping.

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Very central

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2nd visit, hotel/room very good. Bed comfy, good view over the River, staff extremely friendly and helpful. No complaints

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The hotel is getting a bit tired now and could do with a refurbishment. The lift system is very old and you can be waiting a while at peak times.

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The jewel in the crown here is the staff they were very welcoming and breakfast team alone with the choice of breakfast was brilliant.

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l think they need to provide twin beds in superior rooms ,there are single people who would also like a superior room why are we missing out?

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Great location. Our room had views over the Mersey from the 10th floor. Good breakfast.

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Room was well maintained, only thing that let it down was the grubby carpet.

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Nice large room with very comfy bed, though a river view would have been nice. Very clean.at least 2 and sometimes 2 of the 3 lifts were out of service and the breakfast was adequate without being exceptional, but a criticism was that we regularly had to draw staff attention to the need to replenish various items. Someone needs to maintain oversight to ensure all choices are available at all times business travelers and visitors are often on a tight time schedule.

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Great location for the Pier Head and central attractions

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Superb with outstanding staff. Excellent position and very comforable

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Excellent as always. Very comfortable room, quiet, good bed, coffee machine.., great view over the Mersey.

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The "superior double room" was actually a suite with a super king bed and bathroom with 2 sinks. There was a fridge, safe, hairdryer and coffee machine. We were on the top floor, however, the view was great. The hotel is old and in need of a face lift but I loved staying there. It is close to the Liver building and numerous bars and restaurants. I found it was only a ten minute brisk walk to the Albert Dock. The hotel was clean with a comfortable bed and lovely shower. The staff were great and I thought the price paid in this Travelzoo deal was outstanding value.

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The breakfast was ok

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When checking in long queue one staff member only .room not ready so said it will take 20 minutes went back in 30 minutes still not ready so went back later after a meal and time in the city no double room witch we booked left so we had to have a twin room.only one lift working long wait for it so had walk up and down the stairs

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when we went to book in was given a room key , on entering the room it was already occupied which isn't very good , think they were as shocked as us

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loved the hotel and location have recommended to family and friends

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Only downfall was the lack of cleanliness in the rooms. Crumbs all over the floor.S till there when we left

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Excellent 2 night stay. Fabulous room with great views of the river. Staff very friendly and the breakfast was good too.

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Excellent location, rooms clean and comfortable, but lifts just dreadful!

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Lovely overnight stay. Perfect location, lovely room, tasty and plentiful breakfast

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Central position

Other Comments

State of hotel room

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By and large a hugely enjoyable stay at this hotel. All reviews would have been 5 star save for one blip. 4 Superior rooms were booked but ultimately only 3 and 1 standard provided. Hotel acknowledged their mistake at check out but that’s about all. Their apology was “hollow” at best and downright disrespectful. I think that this could possibly be put down to the fact that the rooms were discounted in the first place but nevertheless customer service remains all important no matter what cost and in that regard, the reception staff failed.

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It’s looking a bit tired but nothing a “lick of paint” can’t cure, but it’s location could not have been better.

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Everything was perfect, as it was last year, we managed to get the same room, huge bed, great bath, PERFECT.

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Great location and value. The dockside view room was nice and big with a large king sized bed.

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The breakfast buffet was a little underwhelming and would have liked to have condiments in the room for coffee.

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Excellent hotel, friendly staff, lovley breakfast, great views and location

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Love the hotel, great location

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Perfect location for a mini break in Liverpool. Room was fabulous with views over the river. Staff friendly and helpful, breakfast really good.

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Nice hotel and great location

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Staff were very helpful and professional

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Staff very helpful. Room was small but adequate and comfortable. Position of hotel great.

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Great location,clean rooms .we were given a privileged room ,intact couple of our party were, which was unexpected but great surprise. Friendly staff.

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Positives: great location; comfy bed; reasonable breakfast; clean.Negatives: shabby exterior; all three lifts were not working on one occasion, then just one; bedroom shabby with scuffed paintwork and furniture; dirty windows; stains on carpet and curtains.

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We were given a fabulous large corner room with fantastic views the Liver building and River mersey. Staff very helpful at reception and breakfast room

Other Comments

The common areas (reception, breakfast room etc were a bit tired, awkward spaces with very low ceilings, and not spaces you wanted to spend time in.

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The hotel environment was nice. The rooms are a bit small (basic twin), but had everything we needed, and clean. Beds were comfy, and slept well. Had an issue with the heater in the room, the remote control wasn't working, but it was sorted by reception. Breakfast was basic but all nice (I didn't have cooked, but it looked very fresh). Very central location. A great stay for the price. Would recommend.

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Weekend break with friends to Liverpool. Really enjoyed our stay. Room had a great view and location was excellent for the city. Clean tidy if a little worn. Staff very friendly. We will definitely be back.

Other Comments

Drank in the gin bar Sunday night although the two guys behind the bar were really friendly I feel they lacked in bar experience and would definitely benefit from further training.

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Friendly staff. Good location. Room has a drainage smell. Breakfast was average.

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Be lovely if the Bar was downstairs More atmosphere required..

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Had 2 fab days staying at this hotel. Staff, room food atmosphere really great and good value for money

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Great offer excellent breakfast and lovely staffRoom was adequate but chillyBathroom very small

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Staff were fab Location ideal for most things except lime street station !

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Excellent in location. accommodation , and breakfast. Helpful and pleasant staff. Reasonable parking charges for a city centre. Very good value.

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Very impressed. Fantastic value and a fantastic location right next to the Liver Building, and walkable to all the museums etc.Our room was a great size overlooking the river and very clean. Ideal for a short break.

Other Comments

The staff were all very friendly and helpful.

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Efficient front of house staff.

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Dreadful breakfast. Temperamental and inefficient heating and wobbly, scratched tables in the dining rokm

Enjoyed Most

Excellent for a short break

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Breakfast was a bit chaotic- kept running out of food, plates etc but sorted quickly. Apart from that, everything was good.

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The staff were friendly and accommodating. Our visit exceeded our expectatons.

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Fantastic 180 degree views from bedroom windows. Room itself was comfortable and well appointed.Breakfast, plentiful and varied.

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Definitely will return!

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Friendly reception staff ..warm welcome..knowledgeable..Lovely room , big spacious and clean ..overlooking liver building and the dock .Excellent value , booked a trip advisor deal .

Other Comments

Perfect location..

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Very good

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Great room with marvellous view. Friendly efficient staff .Breakfast was fine but could have been better

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Fabulous room with stunning views. Staff were very welcoming

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Excellent room and breakfast

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Friendly helpful staff, lovely room, great breakfast

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Excellent all round

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Every thing was fine beautiful room overlooking the Mersey Breakfast was a bit poor no tables set no orange juice or freshly cooked products

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breakfast was good

Other Comments

should have had a room with a bath booked a superior room . asked for an extra duvet as the room was cold .was told this wasn't a problem but we didn't get a duvet , was told they didn't have one .very poor

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Great location friendly and welcoming would highly recommend

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Great location, hotel staff very friendly. Room huge with magnificent view over the liver building and Mersey. Will definitely be returning later in the year.

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Fantastic location with views of the Liver building and across the River Mersey. Very friendly and obliging staff, very comfy table beds and good sized room,

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Very friendly and welcoming staff.Large room with fantastic view of the Liver buildings and the river. Comprehensive breakfast. Brilliant location. Highly recommended!

Other Comments

Room 14 on each floor has this great view.

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Very friendly welcome, easy check in and advice for parking. Superb room 914 with stunning view of the Liver building and the river.Good breakfastHighly recommend

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All good

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Very enjoyable, good location overlooking the River Zmesey.

Other Comments

Receptionist did not give any information ie where restaurant was or times of breakfast etc .

Enjoyed Most

Enjoyed a couple of days exploring what Liverpool has to offer and found the hotel in a convenient location. Views from the bedroom were great with the river and iconic historical buildings visible. The room was clean, comfortable. The staff were friendly and helpful. Check in and out was efficient and the breakfast was good.

Other Comments

Non

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This is are 3rd visit we really enjoy the location is perfect they have a car park the rooms are clean with plenty of amenities like coffee tea facilities an iron & hairdryer & the staff are very nice would recommend

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Good location , spacious room , nice and quiet in the room

Other Comments

A bottle of water in the room would have been a nice touch ..But we really enjoyed our stay thank you

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We had a superior room which was located facing the Liver Building and the river. We could not have asked for a better view. Our deal included breakfast which was buffet style and plentiful with lots of choice. Staff were friendly and accommodating and we could not fault the service.

Other Comments

The hotel is well located close to the city centre and also the tourist areas around the docks.Parking was available close to the hotel at an extra charge but very convenient.Overall we had an excellent stay in Liverpool and would certainly use the hotel again.Highly recommended.

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Fabulous stay. Breakfast a bit chaotic

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Excellent stay, only disappointment was no proper decaf coffee for breakfast.

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GREAT VALUE FOR MONEY. THIRD TIME AT THIS HOTEL.CERTAINLY WILL BE BACK.

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Lovely hotel with great breakfast and comfy bed. Very clean. Our room had a great view over the Mersey.

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I had booked a privilege room which had a lovely view of the liver buildings and river front and a well cooked breakfast in the morning.

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The room could do with a new carpet as there were some old stains, plus there was a stain on one of the bathroom hand towels.

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A warm welcome in reception. All areas and rooms immaculately clean. New - discovered outside roof garden/bar!

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The breakfast

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Room ok but only one side table, not enough coat hangers. Room not serviced every day

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Such an excellent location for exploring Liverpool. Our room had an amazing view of the Liver building and area surrounding. Good breakfast options. A really excellent stay here.

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Great location, given a suite which was lovely. The only thing I would comment is that the rooms need some TLC, redecorating and modernising, other than that clean and very comfortable room. Great location easy to walk to all the museums, ferry,shopping and of course the iconic Cavern Club, wow.

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Fantastic value for money, decent hotel in a great location, staff were lovely and the breakfast was really good. Definitely a great break and Liverpool is an amazing city.

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All round excellence. Thoroughly enjoyed my stay.

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Excellent views from the bedroom overlooking the Mersey

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Excellent location

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Stayed for one night on a travelzoo deal. We were very impressed with our welcome, room and general service. Dinner menu was limited due to the time of the year but the food and service was of a good standard.

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Fab room with fab views. Staff helpfull

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Lovely helpfull staff. Top class room with views to die for

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Staff will do anything in their power to make your stay memorable

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We had a room with a fantastic view, comfy bed and lots of tea/coffee provided. Also appreciated the contents of the refrigerator.

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In a great position in a gorgeous city.

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Lovely big rooms with aa good breakfast.

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Good value offer from Travelzoo. Nice room with a great view. Breakfast good though not exceptional. Only fly in the ointment was we were charged at check in for the room which we had already paid for via Travelzoo. We queried it when we were checking out and were refunded without any problem but why were we charged.

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Great location,very friendly,welcoming & helpful staff. The breakfast was really good & the bed was really comfortable

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A very pleasant experience. The staff were very friendly and helpful and the breakfast was delicious.

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The location of the hotel is fantastic and I would probably return for that reason but I wouldn’t recommend the hotel to anybody else unfortunately.

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Although the breakfast food was very good, we thought the service and cleanliness of the crockery was below par. When we walked into the dining room on the 2nd morning, there wasn’t a clean made up table to be had. The free tables either still had dirty pots on them or they had not been cleaned down and fresh cutlery put on. There was no butter or margarine out for the toast and there was even a dirty serviette just in front of the bread. Both mornings I had to select a cereal bowl as some were not clean. In my opinion, these are basics that should be constantly checked.

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Really, all as above. It was a very relaxed stay, Our room was perfect with a comfortable bed and lovely crisp white sheets. I always like having a mug rather than a little cup with the tea-making facilities. And it was good that you can control the warmth in the room rather than have it stifling the whole time.

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Great location and good rooms. Very good breakfast.

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Loved it as ever!

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It was fine the dining room was cold and not very welcoming. We were getting a superior room originally and because I asked for twin beds I feel we were just given a small room at the top very tired looking

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Needs updating on the rooms

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Great friendly staff

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Great stay. Great location with lots to do close by, good restaurants also within 10 minute walk. Room was large with spectacular views. Maybe could do with some cosmetic updating but really didn't bother us. At the price I wouldn't fault it. We did go on a Monday in January and it was very quiet, which we liked, might not suit some.

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All good though parking costly.

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All good.

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Good central location, good value for money

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Spacious room with city view. Comfortable and quiet. Close to city centre and waterfront.

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Amazing room with panoramic views of the Mersey. Spectacular at nightAll staff we interacted with were friendly, helpful & ensured that whatever you required was not too much trouble. Buffet breakfast was extensive & tasty

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We had a Premier room which was big, and a brilliant view over the Mersey

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Had a superior room facilities were good but heating difficult to adjust. No phones in the room . Breakfast was good .

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Warm environment and helpful staff.

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The room is clean, and large enough for a short break. Breakfast is reasonably good.

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Magnificent view of the Liver Building and Mersey from our room. The staff were very friendly and helpful.

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Well place for all attractions.

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Central hotel lovely big room

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Excellent position with view of Mersey and Liver building. Room large with everything we needed. Staff were very helpful and friendly.

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Lovely room with great views

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Difficult to fill in your survey as we had a fantastic 'Privilege'' room which was great but in no way reflected the rest of the hotel - eg breakfast was very shambolic and basic.

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If the hotel matched the standard of our room it would be amazing. Breakfast really needs to be improved as does the servicing of the lifts - one of which was out of order the whole time we were there

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Fabulous time

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Location was good

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Food at restaurant was average

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Hotel is in need of a makeover rooms really need decorating lifts one out of action 2 others groaning and rickety

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Breakfast was very good a little bit on the slow side refilling

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Lovely room, very comfortable matress and pillows. Liked the coffee maker provided.

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Perfectly situated for all the Liverpool attractions

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We had a one night stay. No disappointments, everything was clean and the rooms were comfortable and warm. The staff we met were helpful and polite. Had a wonderful view of the Liver building.

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A really good location for the Albert Dock.

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Hotel is ready for refurbishment in some areas but we had a larger room with stunning views over the Liver building and the Mersey. Room very clean, bed comfortable, walk in shower with good quality toiletries. Tea and coffee making facilities.Buffet breakfast with hot and cold selection all presented nicely.Staff all efficient and helpful, all in all a very pleasant 3 night stay.

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The room was incredibly good value with the Travel Zoo offer of £69. It is really quite tired so wouldn’t be prepared to pay full price for it

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Beautiful views from bedroom, lounge and dining rooms, rooms very comfortable and modern rooms. Just a very nice hotel all round

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Great location, very convenient for the Albert Dock and shops, 2 minute walk from St James’ station. Early check in and late checkout was a bonus.Breakfast was buffet style and there was plenty of choice, sadly there were not enough staff to keep the tables clean and re-stock the food, which was a shame as it did affect our overall view of the hotel.

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Very comfortable bed! Good parking availability.

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Lovely hotel and room with fantastic views

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We were upgraded to a suite bath was lovely

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Key entry failed repeatedly, breakfast ran out of supplies on regular basis, this happenes all the time, beds uncomfortable sleep poor and lifts unreliable.

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We have stayed many times and have booked many more coming up and have had great times here. I was though VERY DISAPPOINTED BY BREAKFAST RUNNING OUT CONSISTENTLY OF ONE THING OR THE OTHER THIS WAS NOT ACCEPTABLE.

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Receptionists were fantastic

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The somewhat mucky exterior of this hotel is a front for a lovely hotel. The rooms are spacious and clean. We had a great panoramic view of the Mersey and the Liver building. Staff were friendly and helpful( special mention to Ellie on reception) Fantastic location. Good breakfast. A very good value Travel Zoo deal. Would definitely return.

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Good valued Breakfast more than adequate great view across Merseu/Liver building (room315)

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All the staff , especially reception and bar staff,are very friendly and helpful with any requests.The rooms are always clean and comfortable with a great view of the Mersey.

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The lifts are never fully functional when I visit so only 1 out of 3 working this time.Also whilst there is a good choice of breakfast the staff seem to hide in kitchen and not ensure that the basics are topped up - had to ask for cups , plates and juice one morning.

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The location of this hotel is great - near the waterfront and we had a phenomenal view from our room.

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Great location for Albert Dock and city centre. We had a room with a fantastic view of the Liver building

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Went there for our wedding anniversary and we really enjoyed our stay.

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It was clean bed was comfortable

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The room was very dark I had to move a small lamp to even make a cup of tea. The breakfast was dissapointing, we arrived into the dining room at 9am. Again where the continental food was, was very dark. Had to ask for bread for toast not many pastries. Had to wait 10 minutes for fresh bacon. One member of staff in the dinning room Leondra, was very apologetic but she was working really hard, with a smile on her face. The hot water for tea not working it came in a flask, which we had to wait for. The coffee was so weak and undrinkable. I don't like to complaint but it felt very lacking.

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Breakfast good.Comfy bed

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Cold room.Very slow check in.Phone didnt work.Said we didnt have breakfast included.Got it eventually.Fire alarm went off at 2am so bad nights sleep.

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good

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It was what it said on the can :-)

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Hotel in need of refurbishment

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It was OK for what we oaid

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The room was very spacious overlooking the Mersey with panoramic windows.

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We were overcharged for the car park £48 instead of £39 (3 nights)The walls of the rooms are paper thin and you can clearly hear conversations of adjoining rooms and rooms further away.

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very good. rooms & staff

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would recamend to family & freinds.

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Easy checking in, good size room, comfortable bed, large tv, kettle for coffee/tea. Most important was the fact that although it was in the city the room was almost silent.

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Breakfast was good and staff friendly and helpful.

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Great value for money, another very pleasant stay at this hotel.

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Great view from 10th floor out over the Liver building. Super breakfast. Brilliant location..

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Disappointed the lift was not working !

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Enjoyed the hotel and good value for money. Breakfast was a bit haphazard as they kept running out of food items.

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A better organised breakfast facility.

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Exactly as described. In a great location.

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Good stay friendly staff .

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Debbie helped so much with the booking making the stay a pleasure.

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Great location. Clean and safe. Staff friendly and polite. Breakfast very good.

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Unfortunately I had to have x4 hairdryers on the fist night. However staff immediately brought another hairdryer. First morning clearly not sufficient staff for breakfast service. Even the maitre de was clearing tables and seating guests. Long ques. Food was plentiful, hot and good variety. Staff were receptive, polite and working their socks off!

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Hotel would benefit from a bit of painting, however ideal spot for sightseeing, lovely room and views. Would definitely go back.

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We were given an upgrade to a lovely room , without asking. The breakfast was copious and of good quality. However, as we arrived on a wet evening we decided to eat in. The experience was regrettable. Service was minimal, with only two people on duty. The restaurant was cold . The choices were very limited and everything had been microwaved, poor value for money.

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Perfect location for town and other amenities excellent views travel excellent bus,trains etc to other local places including beaches if you need it

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Staff were amazing. They were friendly and helpful

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Beautifully clean & smart stunning view of Liver Building & great location.

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Great base to celebrate my special Birthday

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All great as usual esp the staff and the location - only slight issues were: no teabags at breakfast on Saturday and both hot drinks machines u/s on Sunday so management rather than staff fault but still left some guests with a negative view.

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Best hotel in town imo - stayed there at least ten times

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Very nice , clean, Attractive., friendly staff hotel by the Water front with very good views over the Liver building and the Water front. Also close to Liverpool One shopping district and restaurants, bars.

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Breakfast staff were friendly and helpful. The breakfast is very very good with plenty of choice.

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Very dim lighting in the room, so we couldn’t read. Only two flat pillows on double bed, no spares in wardrobe. Heating didn’t work very well. Pleasant staff and good breakfast.

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We had a wonderful 2 nights stay. Great location, friendly staff and superb view from our bedroom window.

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Second time visiting and actually the same room. Location great for Docks and also shops/restaurants.Clean room, breakfast enjoyable if not fantastic. For the price on the Travelzoo deal it can’t be faulted.

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It was apsolutly brilliant, red hot water, fantastic bed, view brilliant from window , parking perfect, we have had a lot of one night only breaks with you, All of them could not fault anything at all,

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Staff great, breakfast excellent, would love to do 2 nights, so much to see and do, And a perfect location, Thank you so very much, Will continue to holiday with you,No complaints at all,

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Thoroughly enjoyed whole experience. Room excellent and food was of a very good standard. Would highly recommend especially the Superior rooms. We intend returning to Mercure Liverpool, great location and excellent value for money.

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Great value, fantastic view from very nice room. Great place to explore Liverpool from.

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We love the Hotel, location, breakfast and also the great value for money.

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I have taken several groups of Friends over the last 2 years and have always had the most amazing time. This time, however there were issues when I booked. I had to call The Hotel several times to make payment and check that they had the reservations. I visited in November which was perfect and double checked that the 3 x rooms I had booked in December would be close together and all Privelege rooms. Sadly we were given 2 x rooms on the 7th floor and 1 room on the 9th floor. Eventually we were given 2 x privelege rooms on the 9th floor and 1 standard room on the 7th floor!!! Could you please explain the mix up and arrange anything for my next booking? I did complain to The Reception but the Ladies had unpacked and didn't want to move again. Thank you

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Two things let it down, which was a great shame, because I liked so much else: the bed was too hard, so I slept badly, and the lighting levels were too low.

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Good breakfast with a fab view. Location was definitely the hotel’s best point.

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Nice hotel and good location. The superior room was a good size, comfortable bed and very clean.Breakfast in the morning was good but could have been hotter. Coffe and tea facilities in room. Happy with the price as was on special offer

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Thoroughly enjoyed our stay. Great location, very clean throughout., very good selection at breakfast buffet and helpful friendly staff. We had a lovely spacious room with a view across The Mersey and Liver Building. Only small moan would be the windows. Double glazing needs replacing as the fogged up and condensation streaked panes did spoil what should have been a lovely view. Also the condensation has created black mold. Other than that no complaints.

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A very nice stay with a decent sized room with great views across the waterfront

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Great room with amazing views

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Friendly staff and great location. Nice breakfast too.

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Brilliant all round and great value

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We stayed at the Atlantic Tower Hotel when we were on a Christmas shopping trip to Liverpool, so it was only meant to be somewhere to sleep. But this hotel with its amazing the views of the Mersey was so good that we shall return for a longer stay.

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Tired rooms with broken things. Had to change room. Extortionate car parking for guests, only £2 less than non guests. A joke. Breakfast had no mushrooms for two ( yes, 2) days; another joke. Security is non existent in the hotel.

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HAD A PRIVELIDGE DOUBLE ROOM ON ELEVENTH FLOOR ,NICE AND COMFY & CLEAN PLENTY OF HOT WATER COFFE POD MACHINE GOOD HOTEL,VERY FREINDLY & HELPFUL STAFF' EXTRA PRAISE FOR MARTIN ON RECEPTION HE WENT THE EXTRA MILE. COMPLINERY LATE CHECK OUT & BREAKFAST INCLUDED IN TRAVEL ZOO OFFER

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GOOD LOCATION CLOSE TO WATER FRONT ATTRACTIONS, HOTEL HAS FREE PHONE SERVICE WITH LOCAL PRIVATE HIRE FIRM, USED THIS TO TRAVEL TO EVENING CONCERT AT PHILHARMONIC HALL & RETURN JOURNEY ,GREAT ADDED BONUS.

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Couldn’t fault we were given a room on the 12th floor very spacious and great views across the Mersey

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Location and view. Our room was on the 10th floor overlooking the river

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One lift of 3 not working (and seems to have been out of service for months if not years). Key card system is temperamental. One day we got back to the hotel and couldn't get into the room. We went back to reception who reset the card. When we got to the room again, it still didn't work. We went back to reception again and then back to the room. Because of the awful lifts, this took no less than 15 minutes! Other guests has similar problems with the key cards and the delay waiting for a lift was a running joke with everyone we spoke to while waiting for them!Breakfast was indifferent. Service was poor. On occassion, no cups or clean plates available in the middle of service (plently of badly washed dirty ones though!).Room service was hit and miss. One day, the bed was not made but dirty coffee cups were washed. The next day, the bed was made, but the cups not washed! The carpet in our room was badly stained. The shower tray leaked onto the bathroom floor.Overall, the hotel is "tired" and the staff don't really seem terribly interested.

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Staff very pleasant

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Hotel very tired, revamp required, breakfast terrible

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Clean room. Good shower.

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Breakfast - cold plates, food ran out so waiting for more so what was on your plate was cold when the food arrived. No milk available for cereal.

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The staff and location are excellent the rooms are a good size but are in need of a little tlc but overall great value for money on a short visit to this great city.

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very good

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the lifts were a bit slow

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Comfortable clean room; restaurant closed for evening meal. Limited menu only in bar which was very noisy due to visiting football fans!

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A good room with a view. Hotel was quiet. Staff friendly

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Room dimly lit. Air on/heating didn’t work

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The hotel was great- except for the heating. The corridors were very cold and we had to change rooms - after a long wait- due to the heater not working correctly. A internal note to the manager meant that our problem was swiftly dealt with. The overall experience was great and the staff were great. We would happily return, but perhaps in warmer weather.

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Good location. Decent staff. A bit tired looking

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Friendly and efficient staff all round.On arrival we asked for a room nearer ground level, as my friend is claustrophobic, and cannot use the lift.The room we were allocated was excellent, with a great view.The choice at the breakfast was very good, but we went out for our evening meal, so I couldn't really comment on the evening meal at the hotel.An enjoyable break.

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Easy check in. No information given in room about emergency escape route, dining room location, opening times etc. Room clean and partly refurbished - bathroom, but not furnishings . Comfy bed, soft fluffy towels. Arrived for breakfast at 8.45 am no directions as to layout of self service. Adequate continental but poor lukewarm cooked breakfast - empty containers not replenished.

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Lovely position overlooking the Three Graces and waterfront from the dining room. For a bargain stop over in Liverpool we were pleased overall.